Organisation d’un courrier

The Start
Dear Personnel Director,
Dear Sir or Madam (use if you don't know who you are writing to)
Dear Mr, Mrs, Miss or Ms (use if you know who you are writing to, and have a
formal relationship with –
VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)
Dear Frank (use if the person is a close business contact or friend)

The Reference
With reference to your advertisement in the Times, …
your letter of 23rd March, …
your phone call today, …
Thank you for your letter of March 5th.

The Reason for Writing
I am writing to enquire about … apologize for … confirm …

Requesting
Could you possibly … ?
I would be grateful if you could …

Agreeing to Requests
I would be delighted to …

Giving Bad News
Unfortunately …
I am afraid that …

Enclosing Documents
I am enclosing …
Please find enclosed …
Enclosed you will find …

Closing Remarks
Thank you for your help
Please contact us again if we can help in any way.
there are any problems.
you have any questions.

Reference to Future Contact
I look forward to hearing from you soon.
meeting you next Tuesday.
seeing you next Thursday.

The Finish
Yours faithfully, (If you don't know the name of the person you're writing to)
Yours sincerely, (If you know the name of the person you're writing to)

Best wishes,
Best regards, (If the person is a close business contact or friend)